Returns & Refunds
A returns policy has to be decided, not invented. Here is the framework and what is still open.
This page deliberately shows no figure such as 14 or 30 days. One will be written when the owner decides it, not before.
Set by the nature of the goods
SettledThese do not wait on anyone's approval. They follow from what the goods actually are.
Perishable and chilled food cannot be returned once dispatched; this is a food-safety position, not a store preference.
Craft and lifestyle goods that arrive damaged or incorrect are replaced or refunded, and photographs are the fastest evidence.
A gift box assembled to a customer's specification is a made-to-order item; its individual contents cannot be returned separately.
Awaiting the owner's decision
UndecidedEach line below is a decision that has not been made. It is left blank because it is blank.
- The number of days a non-perishable return is accepted for.
- Who pays return carriage, and whether it differs inside Sarawak.
- The refund method and processing time once a return is approved.
- The condition standard for packaging returns.
Until these are confirmed, no window (such as 14 or 30 days) is published anywhere on this site. If you believe an item should be returned, contact us and it will be handled on its merits.
If something arrives wrong
These three things make a claim reviewable without guesswork. Send all of them in one email with your order reference.
Photograph the item and the packaging as received, before disposing of anything.
Include your order reference and the date of delivery.
Note whether the fault is a transit damage, a wrong item or a quality issue.
Where this page stands
Draft copy, awaiting the owner's review.
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