Frequently Asked Questions
Short answers based on how this shop is actually set up. Anything we cannot verify is marked as unconfirmed.
Ordering and availability
Are the products on this site actually for sale yet?
Not in this preview. Every listing you can see is marked as development sample data. Nothing becomes purchasable until its supplier, price, stock and fulfilment arrangements have been confirmed.
Origins and authenticity
Where do the products come from?
Sarawak. Each listing records the administrative division it is sourced from, and the origin map shows only divisions with a genuine record. Divisions without one are marked as such instead of being filled with assumed inventory.
Delivery
Do you deliver outside Malaysia?
International shipping is not offered. Export documentation, product eligibility and payment arrangements for overseas orders have not been put in place, so the option is not presented.
How are shipping charges worked out?
By destination zone and chargeable weight, using the greater of actual and dimensional weight. Charges are shown before payment. The figures currently displayed are indicative until courier rates are confirmed.
Gift boxes
Can you pack a gift box to a specific budget?
The gift box builder prices from the items you choose, so you can see the running total at every step. For larger runs, the corporate enquiry form captures your budget and required date.
About this business
Is this a government platform?
No. SarawakProduct.com is a privately owned business. The founder's earlier work on ProdukSarawak.com included promotional activity alongside a ministry, but that ministry does not operate, endorse or own this site.
The answers above describe how this shop is set up today, and they change when the owner confirms the details still outstanding.
Still unresolved?
Ask directly and we will answer from the record rather than guessing.
Report an issue
A question we cannot answer honestly is not listed here. It goes to the owner, and the answer is published when there is one.